Shipments will be made within 24/72 hours once payment has been confirmed. You will receive your order information and we will send the tracking number to your email. You can track your parcel at all times. We work with the post office’s parcel service. The Courier company personnel will contact you in case you are not at the address you have provided to receive the package(s). The parcel must be signed by the holder listed on the package.
Within Spain 10 working days from the date of shipping. In countries within Europe, corresponding to the European Union delivery service, it is 15 working days from the date of shipping, from the rest of the world it is 20 working days from date of shipment, which can be delayed to 30 working days from the date of shipment. Shipping and handling cost (quality control, packaging, documentation), Spain EUR 3,95 including tax, rest of Europe 9.95 Euro including VAT, rest of the world 14.95 Euro VAT included. Keila Ibiza is not responsible for any non-domestic taxes that may be in your region or country of origin. If you have any questions about your shipment, please contact info@keilaibiza.com. We will be happy to assist you.
The deadline for any return is 15 working days from the date you received your package. The product(s) are to be returned in perfect condition in the original box and with purchase documentation.
The customer must notify the return and the reasons for the return by writing to info@keilaibiza.com.
All shipping costs for exchange or return of product(s) are at the customer’s expense. We recommend using the Certified Mail service, since it is a safe and economical system. You can apply for return of the product(s) within the time limit by filling out the return form or contacting info@keilaibiza.com. Returns must be made by mail
Certified to Mariela Machense, C/ Bellmunt 9 -Can escandelIbiza- 07800- Spain.
Once we have received the returned item(s), you will have the option of exchange or refund of the amount paid. This process shall be carried out within 72 hours after having received the returned package.
You can request the return of a product within the deadline established through the contact form, indicating in the subject field “RETURN” or by contact through the email info@keilaibiza.com.
The refund will be made by the same method of payment as the purchase has been made.
After approving the return we will proceed to the refund of the amount to be paid, in the following
terms:
If the payment was made by credit or debit card, it will be paid to that credit or debit card.
If it was done through PayPal, it will be paid through this medium. If it was made by transfer, it will be returned to the same account.
If you want to change an article/s, you are obliged to request a return within the stipulated period of 15 days. Keila Ibiza reserves the right to refuse returns communicated or sent after the deadline, or for products that are not in the same condition as they were when received. Keila Ibiza will not accept any product that has been used, mistreated or broken.
Keila Ibiza has a secure payment gateway that guarantees the security of your payments and protects the confidentiality of the data provided. You can make your purchases through the following ways of payment:
Visa, Visa Electron, MasterCard, PayPal or Transfer Banking.
You only need an active PayPal account. In case you are returning a product, the time from the return is received and until PayPal pays you the money depends solely on PayPal and the type of payment that is used in your account and can vary from 5 to 30 days.
To pay by bank transfer you must make a deposit to the following account number
Keila Ibiza
Bank name: CaixaBank
Bank account number: ES7821005675070200093897
Concept: Web order number XXXXX followed by your name and last names.
Once you have selected this payment method, you will have to make the transfer within 24 hours. Upon receipt of the transfer we will send the order in 24/48 hours.
